You're currently on:
Oro Diamanté product policies and legal notices:
If you have any questions, please do not hesitate to contact one of our diamond and jewelry consultants in person at 1-800-635-7950. If you'd like an immediate answer, you might be able to find the information you're looking for below.
Product Availability and Pricing:
If you're interested in a piece of jewelry that is currently on back order, call us and we can tell you when the item will be back in stock. Sometimes with the volume of orders we receive, an item can go out of stock before we're able to post notification to the site. If this happens, we will notify you personally so we can help you find another item.
Infrequently, data may be inaccurately displayed on our site due to system errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur and we do not honor inaccurate or erroneous prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of our diamond and jewelry consultants at 1-800-635-7950 .
We want to help you find the perfect diamond. If you do not find it in our diamond inventory, call and speak to one of our diamond consultants at 1-800-635-7950 and request the exact diamond you want.
View your diamond before it is set:
If you prefer, you can view your diamond before it is set. Once you purchase and receive your diamond, send it back to us and we will create your custom ring for you.
If your Oro Diamanté ring does not fit, we will resize it free of charge within 45 days of its original shipment. Resizing will take approximately 10-14 business days.
At this time, we do not alter our jewelry. You can, however, combine your choice of settings and certified diamonds to create a unique ring, pendant or pair of earrings.
For your convenience, we offer the following payment methods:
- - Credit cards: Use your American Express, Visa, MasterCard, or Discover card.
- - Bank wire: Arrange payment through your bank and receive a 1.5% discount. Bank wire payments are accepted on orders of US$ 750 or more.
Policy on Debit Cards:
A debit card is treated differently than a credit card by your bank. A debit card is much like a credit card in that it may display a credit card company logo, like Visa or MasterCard, but a charge to your debit card uses funds directly from your bank account. The biggest difference is that your bank may institute a daily charge limit on your debit card. If the price of your order exceeds a daily limit set on your debit card we will notify you, as this will prohibit us from processing your order.
As an alternative, you can:
- - Continue your order via wire transfer and receive a 1.5% discount. A wire transfer is a simple process of contacting your bank to have funds moved from your bank to ours and is available for orders of US$ 750 or more. It works on the same principle as your debit card, but requires some direct communication with your bank to allow for a larger transaction. We'll send you the easy instructions. It may require a few days for your bank to transfer your funds.
- - Continue your order using a credit card. If you order before noon, your order will begin processing today.
- - Contact your bank and request a one-time waiver of the daily charge limit.
Gift Certificates Policies:
For security purposes, when you redeem your gift certificate online, we require that you use a credit card. This helps us ensure your identity, and protects against fraudulent use of your gift certificate. Your credit card will not be charged unless your order total exceeds the amount of your gift certificate. If you do not wish to use a credit card to redeem your gift certificate, call customer service at 1-800-635-7950 .
Gift certificates are not redeemable for cash, cannot be returned for a cash refund, and are not transferable. Any unused portion will remain available for future purchases under the same Gift Certificate Number. Oro Diamante is not responsible for lost or stolen gift certificates.
Oro Diamanté gift certificates are redeemable only at www.oro-diamante.com. Certificate cash value is, 1/10 of one cent. Gift certificates and unused portions expire on the date listed on your printed gift certificate, or the date listed in your gift certificate e-mail.
Shipments are Insured:
We fully insure each order all the way to you. That means that when your order is in transit to you, shipment is always risk-free. For added security, it is our policy that a signature is required for all Oro Diamanté orders over US$ 750, regardless of any signature waivers you may have with FedEx.
Alternate shipping Address:
If you prefer, we can ship your order to an address other than your billing address. As a security precaution, we require that your alternate shipping address be on file with your credit card company. This step helps protect you from fraudulent charges to your credit card.
We will ship orders under US$ 10,000 to APO and FPO addresses via USPS priority mail. Internationally, we deliver to Canada and the UK.
If you cannot be available to receive your order on a weekday, we may be able to arrange for your order to be delivered on Saturday. FedEx Saturday Service, available in the vast majority of US cities, is subject to availability. If Saturday Service is unavailable in your area, we can arrange for you to pick up your package at the FedEx World Service Center nearest you. If you're interested in these services, call 1-800-635-7950 to speak to a diamond and jewelry consultant.
When you order a loose diamond, we ship it to you with the accompanying diamond grading report (also called a diamond certificate). These grading reports are lengthy, detailed documents created by diamond grading experts at one of two highly-respected diamond laboratories, making it very expensive to replace a diamond grading report. Because of this, we require each diamond grading report to be included with each returned diamond.
If you do not include both the diamond grading report and appraisal with your return, you will be charged a replacement fee.
Many of our diamonds are laser inscribed. If you find a diamond you'd like to purchase but it does not have a laser inscription, we recommend that you purchase the diamond and send it to a diamond grading lab where they can inscribe the diamond for you.
Sales and Price Reductions:
At Oro Diamanté, we always offer the best value by providing the lowest possible price. All our prices are final.
To keep our prices low, we do not allow comparison purchasing. Comparison purchasing is the act of buying several items with the intent of keeping the one you like best and returning the remainder. This causes undue restocking and inventory overhead and can be very costly. To confirm the quality of a jewelry item, please call one of our expert Diamond & Jewelry Consultants at 1-800-635-7950 and we would be happy to help you make your choice.
Information on our website:
At Oro Diamanté we make every attempt to ensure that our online catalog is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary slightly.
Our objective is to provide you with as much information and detail about your prospective purchase as possible so that you can see the beauty and shape of a particular item. In compliance with industry standards and FTC regulations, Oro Diamante states that carat total weight in all purchases may vary 0.10 carats from stated weight.
We display the dimensions of our products based on the information received from our manufacturers. For any convex or rounded jewelry item, the width and length stated in the product description is taken by the manufacturer, prior to the rounding of the metal in the manufacturing process, which may lead to a discrepancy in any measurements taken after this process.
Also, for each item containing multiple diamonds, we list the average grade and measurement for color, clarity, and carat weight. These averages are calculated by adding all grades or measurements that comprise the inventory with regard to that particular piece of merchandise, and determining the closest mean.
Oro Diamante Policy on Conflict Diamonds:
At Oro Diamanté, we only purchase diamonds through the largest and most respected suppliers who, like us, proudly adhere to and enforce the standards established by the Kimberley Process, an international system that polices the trade of diamonds to ensure they are from sources free of conflict.
Under no circumstances shall Oro Diamanté be liable for any indirect, special, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict product liability or otherwise, even if we have been advised of the possibility of such damages. If you have any questions, please do not hesitate to contact one of our diamond and jewelry consultants at 1-800-635-7950 .